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Frequently Asked Questions

I need to return a faulty item. Who do I call?

Please call Returns Department on 0800 138 2293

An item I've ordered electronically, hasn't arrived, but something else has, which I hadn't ordered.

Please call the IT Department on 01527 505425. Opening hours are Mon-Fri 9:00-17:00.

Please have your order details ready, such as PIP/LINK code, date of order and account number.

How do I order specials?

Either order online at call free on  0800 1383117 or fax free on 0800 1382032

Can we return a fridge line?

In accordance with MHRA regulations we are not allowed to accept returns on refridgerated items.

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Registered office 18 Oxleasow Road, East Moons Moat, Redditch, B98 ORE. Registered in England & Wales. Company Registration Number 03076698. VAT number 661265833